Which Documents We Ask For and Why
We ask for a government-issued ID — your national identity card (KTP) works for most accounts. Alongside that, a recent utility bill or bank statement confirms your address. If you deposit using OVO or GoPay, we may also ask you to verify wallet ownership by matching the registered mobile number to your account. A selfie holding your ID is sometimes required for
higher withdrawal limits. Submitting clear, unedited photos speeds the review. Players in Medan who upload sharp images typically move through the queue faster than those who resubmit blurry scans.